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CyberSpa LLC | 1414 Key Highway, Suite 300K Baltimore, MD 21230

DIY FreshStart Services

A New Kind of PC Service

Recent events have changed the way we work and learn around the world. If you are one of the millions of people now working or going to school from home, you don’t have time to deal with a poorly performing PC.

Enter FreshStart! If you are just a little bit technically savvy, can follow video instructions and are willing  to order the parts you need to complete this service, you can have a 100% virus, malware, and bloatware-free PC that’s running better than new in no time.

Check out this video to see why a FreshStart may be the answer to your PC problems.

Purchase a FreshStart License Key

Click here to purchase your FreshStart license key!

How It Works

We’ve taken the ‘hard’ out of ‘hard drive replacement’ to make it easy to FreshStart your PC!

  1. Confirm that your PC is a FreshStart candidate
  2. Order the things you need to complete the FreshStart service
  3. Download the FreshStart Imaging Tool and the Windows image you need
  4. Image and Install the new drive when it arrives
  5. Run the FreshStart program and follow the prompts to connect and disconnect the old drive
  6. Complete the FreshStart process by finishing a few non-automated tasks
  7. ENJOY your ‘brand new’ PC!

What You Get

When you FreshStart your PC, you’re doing more than just replacing your hard drive.

  • You are adding years to your PC’s life, which reduces e-waste
  • Your PC will be 100% virus, bloatware, and malware-free
  • Your old Hard Drive PC’s speed and performance will improve on average ten times or more
  • After the service, everything is ready to go- all your files, favorites, and settings will be exactly where you left them

Plus, since the FreshStart program does not modify or remove any data from your old drive, you’ll have that available as a restoration drive or a backup storage device.

You end up with a PC that runs like a new PC for the fraction of the cost of buying one. FreshStart your PC today so you can get back to doing what you do best!


Get Started!

As long as your PC is not physically broken and can connect to the internet to download our software, you can use the links below to find out the information that you will need. This information will help you determine what size replacement SSD you will need to purchase and what version of Windows image you will need to download using our FreshStart software. 

You will also need a small electronics Philips screwdriver to open up your PC, and either a SATA to USB cable (for laptops), or a SATA to USB cable with power plug if you are replacing a larger 3.5” Desktop drive. If you are unable to get these items locally, check online retailers like Amazon, NewEgg, or BestBuy to see what’s available.


How to find your Windows System Information

How to see how much drive space you're using

Download the Imaging Tool

Purchase a FreshStart License Key


The Steps to a FreshStart Service


Step 1: Verify Your PC as a FreshStart Candidate

If your PC is more than 2 years old years old and has started to slow down, chances are that your PC’s hard drive and the junk that has collected on it is most likely the cause of most of its performance problems. If you’re considering a FreshStart, ask yourself these questions.

Is the PC less than 10 years old?

Most PCs are designed to last up to ten years– it’s the hard drive that dies on average in year 4. If you’ve got a PC that’s older than that, while FreshStarting it may work, you might run into new drive compatibility issues that a FreshStart cannot fix.

Is the PC physically undamaged and can it boot without issue?

On a similar note, a FreshStart will not help with a PC’s physical damage. The computer must be able to turn on and boot to the desktop without issue, since the service requires the PC remain on while the program runs.

Are you running Windows 8.1 or 10 (or are you willing to upgrade?)

FreshStart Windows images are available for download for all versions of Windows 8.1 or 10. If you’re running on an older operating system, you can still run a FreshStart so long as you’re willing to upgrade to Windows 10. Windows 7 went end of life in January 2020, but most of our users have found that they are still able to take advantage of the free Windows 10 upgrade. If you’re upgrading to 10 from a different operating system, all you have to do is to FreshStart image your new drive with the Windows 10 operating system closest to your current Windows 7 or 8.1 edition (Home, Pro, etc)

Step 2: Order Your Items

If you’ve confirmed that your PC is a FreshStart candidate, the next step is to purchase the items you’ll need.

First, purchase your FreshStart License Key on our site.

You will also need the following tools:

  • A new drive — We recommend a 240GB SSD, but the size you need to order will depend on how much data you currently have on your drive. If you’re FreshStarting a desktop with a new SSD, you may also require a drive sled to hold it in place in your tower.
  • A SATA to USB 3.0 cord (or a drive case with a cord so you can keep your old drive safe)
  • Tools to open your PC and replace the hard drive (usually a small electronics screwdriver)

Depending on your location and the current health advisories in place, you may not be able to go to the store to pick up these items. Online retailers like Amazon, NewEgg, Best Buy, and Western Digital might be the fastest, most affordable way to get what you need as quickly as possible.


Step 3: Download the Imaging Tool and Windows Image

While you’re waiting for your items to arrive, you can  install the Imaging Tool on the PC you’ll be using to image your new drive. Allow the program to install and install updates as needed. Once the Imaging Tool has been installed, you’ll need to determine which Windows image you need to download. Example: Windows 10 Home Edition, 64 bit

This Microsoft page gives you the steps to find this information.

When you have this information, open the FreshStart Imaging Tool and click on the “Download Images” button. Select the image you need from the provided list and then let the program download it. When the download is complete, you can close the application and then wait until your drive and cable arrive.

Step 4: Image and Install your new drive

When your drive and cable have arrived, you’re ready to begin the FreshStart process!

First, open up the FreshStart Imaging Tool again and be sure to install any updates needed. When everything is up to date, take out your new drive and connect it to your PC using your SATA to USB cable. The program will recognize the new drive and it will appear in the “Available Drives” window.

Go through the options to select the Windows image you downloaded, click on the drive to select it, and then click “Write image to disk.” Depending on your PC’s hardware, this imaging process can take anywhere from five minutes to fifteen, so let the program run and check back on it. When the imaging process is done, the drive will appear in the “Completed Drives” window. You’re now ready to install it!

Because every PC is a little different, we recommend going online and watching a “how to replace a (insert make and model of your PC) hard drive”. When you remove the old drive, set it aside until you’re ready for the next step. Install the newly imaged drive, plug the PC in, and turn it on.

To watch these steps in action, check out our video on Imaging a drive:


We also have a video about installing the drive, too:

Steps 5: Run the FreshStart Program

With the new drive installed and the PC turned on, the FreshStart program will automatically begin. Leave the computer alone until you see it come to the “Connect the Old Drive” prompt. Take the old drive and using your SATA to USB cable, connect it to the PC, and then leave. Check back in about 15 minutes to make sure that the program is running smoothly and that there are no errors. If you see it at the 40% mark, that means that the program can read your old drive and will begin the data copy and transfer process!

Depending on how much data the program found on your old drive, this time will vary. On average, the process takes about 45 minutes. Important Note:  Do not touch the keyboard or mouse until the program completes. Leave the computer to run the program and check back on it after about 30 to 45 minutes. If you see the “congratulations!” screen, that means that the program finished copying over the data from your old drive.

Disconnect the old drive and put it somewhere safe– nothing was removed or altered during the FreshStart process, so if you need to go back to your old drive for any reason, everything will be there, exactly the way it was before the FreshStart.

Once the old drive is disconnected, the PC will restart several times to finish setting up the Windows Profile. Once this is done, you’ll see the “After a FreshStart” PDF appear.

Check out our video on this step here:

Step 6: After the FreshStart

Now the the FreshStart program has finished running, there are a few housekeeping tasks that you’ll need to complete to finish setting up your PC.

  1. Connect to your wireless network
  2. Activate your Windows Key (automatic if Windows 8.1 or 10)
  3. Install local printer drivers
  4. Reinstall additional programs


Review the full FreshStart Tech Guide detailing these steps.

Contact Us today

For more information, please fill out the form below.